Refund policy

RETURN & REFUND POLICY

We want you to love your purchase from Glitter Fashion. If something doesn’t work out, eligible items may be returned under the conditions below.

ONLINE ORDERS — SHIPPING & IN-STORE PICKUP

For shipped orders, return requests must be submitted within 15 calendar days of delivery.

For online orders collected through in-store pickup, return requests must be submitted within 15 calendar days of pickup.

To request a return, email info@glitterfashion.com with your order number and the item(s) you would like to return.

All online returns require approval before merchandise is sent back. Once approved, items must be shipped or brought back to our store within 7 calendar days of the approval email. For mailed returns, we use the carrier’s acceptance date to determine whether the return was sent on time.

IN-STORE PURCHASES

Eligible items purchased in our physical store may be returned within 7 calendar days of purchase, with proof of purchase.

Approved returns for in-store purchases are issued as in-store credit.

RETURN CONDITIONS

To qualify for a return, items must be:

  • Unworn and unused

  • In their original, resalable condition

  • Free of odors, stains, marks, alterations, or signs of wear

  • Returned with any tags and product packaging supplied with the purchase

  • Accompanied by proof of purchase

If your item was supplied without an original shoe box, a shoe box is not required. Please package mailed returns securely to protect the merchandise.

FINAL SALE & NON-RETURNABLE ITEMS

Merchandise purchased from our Sale section or identified as Final Sale is not eligible for:

  • Returns

  • Refunds

  • Exchanges

  • Store credit

Accessories are also non-returnable.

Using a promotional code, including our welcome discount, does not make an otherwise eligible regular-price item Final Sale.

We do not offer price adjustments on purchases made before a sale or promotion.

Items damaged, worn, or altered after delivery or purchase are not eligible for return. If your item arrived damaged, defective, or incorrect, please follow the instructions below.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your online order when it arrives and contact info@glitterfashion.com within 3 calendar days of delivery or pickup if there is a problem.

Include your order number, clear photos of the issue, and photos of the packaging when applicable.

Please contact us before sending the item back. We will review the issue and provide instructions, including how any return shipping costs will be handled.

RETURN SHIPPING

For standard returns, customers arrange and pay for their return shipment. We do not provide prepaid return labels for standard returns.

Original shipping charges and return shipping costs are non-refundable for standard returns.

Use a trackable shipping service and keep your receipt and tracking information until your return has been processed. Glitter Fashion is not responsible for return packages lost or damaged in transit.

RETURN ADDRESS

Please wait for approval before shipping your return. Include your order number inside the package.

Glitter Fashion
Attn: Online Returns
401 S Main Street, Suite 30
McAllen, TX 78501
United States

ONLINE EXCHANGES

We do not offer direct exchanges for online orders. If you need a different size, color, or style, return the eligible item and place a new order.

Availability of a replacement item is not guaranteed.

REFUNDS

After receiving and inspecting your return, we will notify you of its status.

Approved refunds for online orders, including in-store pickup orders, are issued to the original payment method.

We aim to process approved refunds within 72 hours after the returned merchandise has been received and inspected. Your bank or credit card company may take an additional 5–10 business days to post the refund.

Approved returns for purchases made in our physical store are issued as in-store credit.

Returns that do not meet the applicable deadlines or condition requirements may be rejected and will not be refunded.

QUESTIONS

Please contact info@glitterfashion.com for help with your order or return.