Refund policy

RETURN & REFUND POLICY

Approved returns for online purchases, including in-store pickup orders, are refunded to the original payment method. Approved returns for purchases made in our physical store receive in-store credit. Exchanges for eligible online items are available only at pickup, while you are in our store and before you take the merchandise with you. We do not offer direct exchanges for shipped orders or after a pickup order has left the store. Please see Online Exchanges below.

ONLINE ORDERS — SHIPPING & IN-STORE PICKUP

For shipped orders, return requests must be submitted within 15 calendar days of delivery.

For online orders collected through in-store pickup, return requests must be submitted within 15 calendar days of pickup.

Request a Return

You can access your orders even if you checked out as a guest. Sign in using the same email address used for your purchase, then enter the six-digit verification code sent to your email. Select your order and request a return for eligible items. All requests are subject to approval. For help, contact info@glitterfashion.com.

All online returns require approval before merchandise is sent back. Once approved, items must be shipped or brought back to our store within 7 calendar days of the approval email. For mailed returns, we use the carrier’s acceptance date to determine whether the return was sent on time.

IN-STORE PURCHASES

Eligible items purchased in our physical store may be returned within 7 calendar days of purchase, with proof of purchase.

Approved returns for in-store purchases are issued as in-store credit.

RETURN CONDITIONS

To qualify for a return, items must be:

  • Unworn and unused

  • In their original, resalable condition

  • Free of odors, stains, marks, alterations, or signs of wear

  • Returned with any tags and product packaging supplied with the purchase

  • Accompanied by proof of purchase

Shoes must be unworn and unused. Return all packaging and tags supplied with your purchase. If your item was supplied without an original shoe box, a shoe box is not required. Please package mailed returns securely to protect the merchandise.

FINAL SALE & NON-RETURNABLE ITEMS

Merchandise purchased from our Sale or clearance section or identified as Final Sale is not eligible for:

  • Returns

  • Refunds

  • Exchanges

  • Store credit

Accessories are also non-returnable.

Using a promotional code, including our welcome discount, does not make an otherwise eligible regular-price item Final Sale.

We do not offer price adjustments on purchases made before a sale or promotion.

Items damaged, worn, or altered after delivery or purchase are not eligible for return. If your item arrived damaged, defective, or incorrect, please follow the instructions below.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your online order when it arrives and contact info@glitterfashion.com within 3 calendar days of delivery or pickup if there is a problem.

Include your order number, clear photos of the issue, and photos of the packaging when applicable.

Please contact us before sending the item back. We will review the issue and provide instructions, including how any return shipping costs will be handled.

RETURN SHIPPING

For standard returns, customers must purchase their own return shipping label and use a trackable shipping service. Send your tracking number to info@glitterfashion.com. We do not provide prepaid return labels for standard returns.

Original shipping charges and return shipping costs are non-refundable for standard returns.

Use a trackable shipping service and keep your receipt and tracking information until your return has been processed. Glitter Fashion is not responsible for return packages lost or damaged in transit.

RETURN ADDRESS

Please wait for approval before shipping your return. Include your order number inside the package.

Glitter Fashion
Attn: Online Returns
401 S Main Street, Suite 30
McAllen, TX 78501
United States

ONLINE EXCHANGES

For online pickup orders, eligible items may be exchanged only at the time of pickup, while you are in our store and before you take the merchandise with you. You may choose another available size, color, or style. Any price difference will be charged or refunded. Sale, clearance, accessories, and all other non-returnable items are excluded from this pickup exchange exception.

After you take your pickup order with you, our online return process applies: request approval to return eligible items for a refund to the original payment method after receipt and inspection. For a different item, please place a new order.

We do not offer direct exchanges for shipped orders. Request a return for eligible items for a refund under our online return policy, and place a new order for a different size, color, or style.

Availability of a replacement item is not guaranteed.

REFUNDS

After receiving and inspecting your return, we will notify you of its status.

Approved refunds for online orders, including in-store pickup orders, are issued to the original payment method.

We aim to process approved refunds within 72 hours after the returned merchandise has been received and inspected. Your bank or credit card company may take an additional 5–10 business days to post the refund.

Approved returns for purchases made in our physical store are issued as in-store credit.

Returns that do not meet the applicable deadlines or condition requirements may be rejected and will not be refunded.

Third-Party Marketplace Purchases

Purchases made through third-party marketplaces, including TikTok Shop, are subject to the return and refund policies of the marketplace where the purchase was made. Marketplace policies may differ from Glitter Fashion’s standard return policy.

QUESTIONS

Please contact info@glitterfashion.com for help with your order or return.